November 6, 2017
Dear Valued Customer,
It is with much regret that Syneron Candela announces that it will be closing its subsidiary New Star Lasers, Inc. dba CoolTouch Inc. on February 16, 2018.
The company and employees want to thank you for being a part of the New Star Lasers and CoolTouch story; for embracing the products and helping patients all over the world enjoy a better life. Consolidation within the industry, increasing regulatory hurdles and other economic challenges have brought about this difficult decision.
Although the company will be discontinuing its products at the time of closing, Syneron Candela will continue to honor all warranty and maintenance agreements through December 31, 2019.
Until the time you are notified otherwise, purchase of fibers, cryogen, accessories and service will be done as you have in the past. Future supply processes are currently being put in place and you will be provided with instructions and contact information when all details have been finalized.
Update letters and / or emails will be sent to you periodically. The company will also be posting information on its website www.cooltouch.com. If you have further questions, please call 877-858-2665.
We want to thank you for the business you have chosen to do with New Star Lasers and CoolTouch in the past and wish you much success in the future.
Todd Van Horn
Chief Business Officer, Syneron Candela
Chief Executive Officer, New Star Lasers / CoolTouch